Setting Up/Removing eBills

General Information:

eBills allow you to receive your billing statement through our Bill Pay platform. This provides a simple and easy way to organize your bills.

What you need know:

eBill capability needs to be offered by the Payee
eStatement set up is sometimes required by the Payee to enable eBills
Some Payees will require additional verification by you when the eBills are established. Account verification may vary by Payee this includes OTP or challenge questions.
Ensure your log on information is current with the payee as well as your contact information in your profile.
Have a billing statement ready

You can enroll in eBills via the “Bill Pay Dashboard” or “Pay Bills” following the steps below:

NOTE:

If the Payee has different accounts they provide eBills for you will be asked to select the type of account you have established.
Each Payee has their unique way to verify identity, and enrollment process.
Online enrollment at the Payee’s website may be required.
While the account records are pulled and verified you should not navigate away from the page. It is normal for the page to take 1-3 minutes to load.
The payee may require verification such as OTP or challenge questions to set up the eBill.
Validation of account may be required.
The eBill may be available immediately if supported by the Payee. If you are between payment statement cycles it may take a few days.

1. From the Bill Pay Dashboard, select the arrow and select eBills:

2. Select “Enroll” for the applicable Payee and follow the enrollment process

NOTE:

If the Payee has different accounts they provide eBills for you will be asked to select the type of account you have established.
Each Payee has their unique way to verify identity, and enrollment process.
Online enrollment at the Payee’s website may be required
While the account records are pulled and verified you should not navigate away from the page. It is normal for the page to take a 1-3 minutes to load.
OTP from Payee may be needed
Validation of account may be required
The eBill becomes available immediately.

If the Payee allows autopay via eBills you can set up easily. If it's not available it will display "unavailable".

1. Click on EBILLS

2. Under the Enrolled list select the Payee you want to remove by selecting the arrow down

3. Select “Stop receiving”

You will receive a confirmation to approve the change

NOTE: Once “Yes, Stop eBills” is selected you will receive a banner confirmation of the change. Change is immediate.